Color Health // 2022

Product design, Systems thinking, User research, Resolving design debt

Overview 📓

• The user 🙋🏽‍♀️: Patients looking to get vaccinated
• The high level problem 😓: Color health received feedback that the vaccine registration process for patients can sometimes be confusing and redundant.
• The approach 🏃🏼**:** Use a combination of system mapping and user research to identify gaps and redundancies in the vaccine registration flow
• The final product ⚡️: Detailed user flows and system maps for vaccine registration, proposed solution for user issues for short and long term
• Success metrics 📈: Patients successfully sign up at intended site, site manager feedback

Table of contents

Project details 🧩

• My role 🙋🏽‍♀️: Product Design Lead
• The team 👏🏼: Design manager, 6 Software engineers, UX Researcher, Content designer
• The timeline ⏰: 4 weeks
• Deliverables 🚀: Vaccine registration system map, proposed design solution, documentation

Setting context 💭

In order to support all of their 500+ vaccination sites during the quickly changing COVID-19 crisis, design and development for Color Health’s vaccine program had to be quick and largely reactionary.

<aside> 👆🏼 In times like this, design debt is often built up from designing for speed, rather than longevity. Along with proposing a design solution, the goal of this project is to meticulously document how users (patients and vaccine site staff) have been interacting with the product—something that will prevent design debt from building up again.

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